Skip to article
Chatsifieds logoChatsifiedsEnglish through Australian life
Search EnglishMy LearningStart learning
Skip to content
Chatsifiedschatsifieds.comSpeak the Language. Live the Culture.
Student worksheet

Name: Date: Class:

Unit 2: Paying and collecting

Indicative level: CEFR A2 (a rough guide only)

Part 1: Match the phrase to its meaning

Write the letter of the meaning next to each phrase.

  1. loyalty card
  2. stamp card
  3. app
  4. sign up
  5. free drink
  6. redeem
  7. personal details
  8. replacement card
  • A A new card given to you after you lose your old one
  • B A small paper card that staff stamp each time you buy something
  • C Information about you, such as your name, email or phone number
  • D A reward you can claim after collecting enough stamps or points, if the café offers one
  • E To join a program by giving your details
  • F To use a reward, like a free coffee
  • G A card or digital account that lets a customer collect points or rewards from one business
  • H A program on your phone, for example one a café uses for rewards

Part 2: Choose the best answer

Circle the best answer for each question.

  1. How can you say you want to pay by card?

    1. Money machine now.
    2. Card, thanks.
    3. No pay.
    4. Card me fast.

  2. Which response is safest when you do not understand?

    1. Sorry, could you say that again?
    2. Say nothing and guess
    3. Pretend you understood

  3. You want to know if a café has a rewards program. What is the most natural question?

    1. Where is my reward?
    2. Do you have a loyalty card or an app?
    3. You give me free coffee?

  4. How can you ask for a receipt?

    1. Why pay?
    2. Receipt person.
    3. Give paper now.
    4. Could I get a receipt?

  5. Which style is best for practical café English?

    1. Short, clear and polite
    2. Very complicated sentences only
    3. Slang in every sentence

  6. You forgot your stamp card at home. Which sentence is the most helpful?

    1. Sorry, I left my card at home. Is there anything you can do?
    2. Your system is bad.
    3. Stamp it anyway.

Part 3: Put the conversation in order

The lines are mixed up. Write 1 to 8 in the boxes to show the order.

  • Staff: It's printed on the card, just here.
  • Customer: Yes, please. Could you stamp it for today?
  • Customer: Thanks. How many stamps do I need for a free drink?
  • Staff: Sure thing. Anything else?
  • Staff: No worries. Here you go.
  • Staff: We have a stamp card. Would you like one?
  • Customer: Hi, could I get a flat white, please?
  • Customer: No, that's all, thanks. Do you have a loyalty card or an app?

Part 4: Role-play

Work with a partner. Use the phrases from Part 1. Then swap roles.

  • Two friends pay separately. Practise asking and answering.
  • The card does not work. Stay calm and offer another way to pay.

One new phrase I used:

Part 5: My progress

Tick what you can do now.

  • I can ask how to pay and understand a payment question.
  • I can collect my order and check it is mine.
  • I can ask about a stamp card or rewards app.

Lessons this worksheet comes from

  • Cash or Card? Paying at a Café
  • Tipping, Surcharges and Paying at Australian Cafes
  • Card Declined, Receipt and Split-Bill Café English
  • Your Coffee Is Ready: Pickup and Collection English
  • Name for the Order? Australian Cafe English
  • Loyalty Cards and Stamp Cards at Australian Cafes

Read and practise these lessons online at chatsifieds.com/resources/australian-coffee-culture/

chatsifieds.com · Practical English through Australian life · © 2026 Chatsifieds

Back to the teacher pack