Write it · Café English
How to message a café in clear, polite English.
A short message is often easier than a phone call. Use one question, plain words and a friendly start and end.
A simple formula
- Greet: “Hi,” or “Hello,”
- Say who you are (if needed): “I was in this morning.”
- Ask one clear question.
- Thank them: “Thanks!” or “Thank you.”
Messages you can copy
Change the words in [brackets].
Opening hours
Hi, what time do you close on Sundays? Thanks!
Laptops and study
Hello, is it okay to study on a laptop at your café on weekdays? Thank you.
Dietary needs
Hi, do you have any dairy-free or gluten-free options? Thanks!
Hello, could you tell me if the [dish] contains nuts? I have an allergy. Thank you.
Lost item
Hi, I was in this morning at about 9 am and I think I left my [item]. Has anyone found it? Thank you.
Order question
Hi, I ordered a flat white at about 2 pm but I received a latte. Could you help, please?
Swap-in words
| Too direct | Friendlier |
|---|---|
| Are you open? | Are you open today? |
| Tell me the price. | How much is a [item], please? |
| I want a table. | Could I book a table for [number] people? |
| Reply fast. | Thanks for your help. |
| You have gluten free? | Do you have gluten-free options? |
Quick fix exercise
Try it: Make this message more polite: “Open Sunday? Reply now.”
Possible answer: “Hi, are you open this Sunday? Thanks!”
Try it: Add a greeting and a thank-you: “Do you have oat milk?”
Possible answer: “Hi, do you have oat milk? Thank you!”
Cafés differ. Check the café’s own website or sign for its rules, prices and contact details. For a serious consumer problem, your state or territory consumer affairs office can explain your options.