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Useful phrase

“I'm sorry, we can't prepare that safely for you.”

Say sorry and explain the item cannot be made in a safe way for the customer.

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Meaning

When to use it

Use it when you cannot make something for a customer’s needs.

Examples

Natural examples

  • I’m sorry, we can’t prepare that safely for you. — Example
Replies

What someone may say back

  • Okay, thanks for being honest. — Accept.
  • What else could I have? — Ask for other options.
Australian English

Usage note

This site cannot tell you what is safe to eat. Always follow the cafe’s own allergen information.

Practice mission

Try it in real life

Listen for this phrase in a real Australian cafe and practise your reply.

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