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Teacher answer key

Unit 2: Paying and collecting: Answer Key

For teachers. Exercises use only material from the lessons, so check any answer against the lesson if a learner disagrees. Dialogue source: Loyalty Cards and Stamp Cards at Australian Cafes.

Part 1: Matching

  1. loyalty card → G (A card or digital account that lets a customer collect points or rewards from one business)
  2. stamp card → B (A small paper card that staff stamp each time you buy something)
  3. app → H (A program on your phone, for example one a café uses for rewards)
  4. sign up → E (To join a program by giving your details)
  5. free drink → D (A reward you can claim after collecting enough stamps or points, if the café offers one)
  6. redeem → F (To use a reward, like a free coffee)
  7. personal details → C (Information about you, such as your name, email or phone number)
  8. replacement card → A (A new card given to you after you lose your old one)

Part 2: Multiple choice

  1. How can you say you want to pay by card? → B: Card, thanks.
  2. Which response is safest when you do not understand? → A: Sorry, could you say that again?
  3. You want to know if a café has a rewards program. What is the most natural question? → B: Do you have a loyalty card or an app?
  4. How can you ask for a receipt? → D: Could I get a receipt?
  5. Which style is best for practical café English? → A: Short, clear and polite
  6. You forgot your stamp card at home. Which sentence is the most helpful? → A: Sorry, I left my card at home. Is there anything you can do?

Part 3: Correct order

  1. Customer: Hi, could I get a flat white, please?
  2. Staff: Sure thing. Anything else?
  3. Customer: No, that's all, thanks. Do you have a loyalty card or an app?
  4. Staff: We have a stamp card. Would you like one?
  5. Customer: Yes, please. Could you stamp it for today?
  6. Staff: No worries. Here you go.
  7. Customer: Thanks. How many stamps do I need for a free drink?
  8. Staff: It's printed on the card, just here.

As printed on the worksheet (top to bottom), the correct numbers are: 8, 5, 7, 2, 6, 4, 1, 3.

Role-play and progress

Answers will vary. Watch for: Payment rules and surcharges change. Teach the language of asking, and tell students to check the sign or ask staff.

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